Contact us

We're so glad you're here. Whether you need help finding the perfect moisturizer, have a question about an order, or just want to say hello—our team is ready to listen.

Before reaching out, you might find a quick answer to your question on our [FAQ Page] or [Shipping & Returns] page.

General Inquiries & Customer Support

The fastest way to reach our team is via email. We pride ourselves on providing thoughtful, human responses (no bots, we promise).

Email Us:
Email: Nexumnetworkllc@gmail.com

Response Time:
We aim to respond to all emails within 24-48 hours during our regular business hours. Please note that inquiries sent over the weekend or on major holidays will be addressed on the following business day.

Business Hours

While our website is open 24/7 for self-care shopping, our customer care team operates during these hours:

Day	Hours
Monday - Friday	9:00 AM - 5:00 PM
Saturday & Sunday	Closed

Connect With Us on Social

For skincare tips, behind-the-scenes content, and first access to new launches, join our community online.

Pro Tip: Sending us a DM on Instagram? Please include your order number in the message so we can help you faster!

Mailing Address (Corporate / Returns)

Please note this is a business mailing address and not a physical retail store location.

Aravelle Skin Care

For returns: Please ensure you have contacted us for an RMA number before sending anything back. Items sent to this address without prior authorization may not be processed correctly.

Frequently Asked Questions (Quick Links)

Where is my order? → Check your tracking number in the email we sent you or use the [Shopify Order Status Lookup] link.
I need to change my address. → Please email us immediately with the subject line "URGENT: Address Change - Order #[Number]" .
I have a product allergy concern. → Please include the specific ingredient you are concerned about in your email so we can check the batch formula for you.